SmallBizGenius Analysis
JustFab is an online retailer offering shoes, clothing, and accessories through a VIP membership program. While some customers praise the style selection and occasional good deals, many express concerns about billing practices, difficulty canceling memberships, and declining product quality.
Category Breakdown
Scores based on analysis of 268 recent reviews
Membership & Billing Issues
2.5/10Numerous reviewers complain about unauthorized charges, difficulty canceling memberships, and confusing VIP credit expiration policies. Many report being charged even after attempting to cancel or skip a month, leading to frustration and disputes with customer service. "This company is taking your money $50 from your credit card month by month because its supposed ‘rewards program’."
42 reviews mention thisCustomer Service Problems
3.0/10Many customers express dissatisfaction with JustFab's customer service, citing long wait times, unhelpful representatives, and difficulty resolving billing or return issues. Some reviewers report that it's nearly impossible to get in touch with customer service via phone or chat. "Terrible company. No customer support."
25 reviews mention thisProduct Quality Concerns
5.0/10Several reviewers mention a decline in the quality of JustFab's products over time, with some reporting that shoes fall apart after only a few uses. Some also feel the quality doesn't justify the price, especially with rising costs and shipping fees. "So got these boots from JustFab... were the boots maybe two or three times and they’re beautiful boots I love them minus I took my sock off and the whole bottom of my foot is black socks and skin."
15 reviews mention thisPricing & Value
6.0/10Some reviewers appreciate the deals and prices offered, while others feel that prices have increased and the value of the VIP membership has decreased. The introduction of shipping fees and tariffs is also a point of contention for some customers. "The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges."
12 reviews mention thisShipping & Returns
6.5/10While some customers find the ordering process and delivery to be fine, others report issues with returns and refunds. Some reviewers mention difficulties in getting refunds for returned items or receiving items they never ordered. "Just fab is terrible with returns. I have been trying to get a refund for my return for over a month and I just keep getting the run around."
8 reviews mention thisProduct Selection & Style
8.0/10Many reviewers like the variety of styles and selection of shoes and clothing available on JustFab. They appreciate being able to find items that suit their personal tastes and discover new trends. "I always find what I'm looking for however sometimes my size isn't available."
18 reviews mention thisPros & Cons
What Customers Love
"I love your selection I made one purchase but have 28 great grandkids to shop for so will try one and will see the product then go from there"
"It was very easy to navigate through pages. Very upfront about cost."
"Love shopping here for some great deals and Great Shoes!"
"The customer service representative that helped me with my issue was kind, knowledgeable, and went to work immediately to solve my problem. I have been assured everything will be taken care of."
"The clothes are all good quality, and true to size."
Common Complaints
"This company is taking your money $50 from your credit card month by month because its supposed “rewards program”."
"I have been trying to cancel my membership for over two months and they say I'm cancelled, via email so have proof and then charge me the $49.95 the next month."
"You can never get anyone at the at the customer service plus when you go to chat they never respond to the chat they make it difficult for you to cancel and get a refund of your membership that you try and cancel"
"The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for..."
"They now expire VIP credits and claim to send reminders, but never received any."
Common Questions About Justfab
Answers derived from customer review patterns
Is Justfab legit and trustworthy?
JustFab has a significant number of negative reviews concerning its billing practices and customer service, raising concerns about its trustworthiness. Many customers report unauthorized charges and difficulty canceling their memberships, leading to frustration and financial disputes. While some customers have positive experiences with the product selection and style, the prevalence of billing issues suggests caution is warranted. Potential customers should carefully review the terms of the VIP membership and monitor their accounts closely to avoid unexpected charges.
Based on 45 reviewsDoes Justfab have good customer service?
Based on the reviews, JustFab's customer service is a major point of concern for many customers. A significant number of reviewers report long wait times, difficulty getting in touch with representatives, and unhelpful responses when trying to resolve issues. Many customers find it challenging to cancel their memberships or get refunds for unauthorized charges, further contributing to the negative perception of their customer service. While some reviewers report positive experiences with specific agents, the overall sentiment suggests that JustFab's customer service is inconsistent and often unreliable.
Based on 30 reviewsIs Justfab worth it for small business?
JustFab is unlikely to be a worthwhile option for small businesses seeking reliable vendors. The inconsistent product quality and numerous reports of billing issues and poor customer service make it a risky choice. Small businesses need dependable suppliers and predictable costs, and JustFab's membership model and customer service problems could create unnecessary administrative burdens and financial uncertainties. It's advisable for small businesses to seek alternative suppliers with more consistent quality and transparent billing practices.
Based on 15 reviewsWhat is Justfab's return policy like?
Based on customer reviews, JustFab's return policy can be problematic. Some customers report difficulties in getting refunds for returned items, with some claiming they never received their refunds despite providing proof of return. Others mention issues with the return process itself, such as limited return options or unclear instructions. While the official policy may outline specific procedures, the actual customer experience often deviates, leading to frustration and dissatisfaction. Potential customers should be aware of these potential issues before making a purchase.
Based on 8 reviewsWhy is Justfab charging me even after I canceled?
A common complaint among JustFab customers is being charged membership fees even after they believe they have canceled their subscriptions. This issue often stems from difficulties in navigating the cancellation process or a lack of clear confirmation that the cancellation was successful. Some customers report that they were charged for several months after attempting to cancel, requiring multiple attempts to contact customer service and resolve the issue. It's crucial to obtain written confirmation of cancellation and monitor your account closely to prevent unauthorized charges.
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